Avaya OneCloud CPaaS Frequently Asked Questions

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Numbers


Can I get a local Avaya OneCloud CPaaS number in my area code?

Avaya OneCloud CPaaS provides phone numbers in nearly every area code in the US and Canada, although there are a handful of regions where we don’t have numbers available. You can view pricing and country availability here: https://avayacloud.com/products/cloud/#pricing.

If you have a specific need for particular prefixes or range of prefix, please contact [email protected].

Can I pick any phone number I want?

As long as it hasn’t already been taken, yes! Navigate through all available local and toll-free numbers by clicking into the ‘Numbers’ menu (found along the top navbar).

If you have a specific need for particular prefixes or range of prefix, please contact [email protected]. We will be happy to accommodate your needs. Also, please check our pricing/rates to see where we offer numbers: http://avayacloud.com/products/cloud/#pricing.

Can I port an existing phone phone number to my Avaya OneCloud CPaaS account?

Yes, you can port existing numbers, across carriers, within the country in which they were initially established. Porting over an existing number requires you to fill out a Letter of Authorization or RODAA and provide a copy of the most recent bill associated with the number(s) being ported over.

Contact our sales team at [email protected] to get more information or to start the process.

How much does it cost to port a number?

Porting a phone number in the US and Canada is free of charge. In order to begin the process you must have upgraded to a ‘production’ account; this can be done by clicking the ‘Request Production Access’ button on your dashboard.

Contact our sales team at [email protected] to get more information or to start the process.

How long does it take a port a number?

The time is takes to port a number varies across carriers and countries. Typically the number porting process can take as little as 24 – 48 hours or as long as 30 days. We’ll work with you and your carriers to ensure that this process is as short as possible.


How do I buy a number through Avaya OneCloud CPaaS?

Avaya OneCloud CPaaS offers two types of numbers that are purchasable via the ‘Numbers’ menu of your account: local and toll-free. Click through ‘Buy a Phone Number’ to see a complete list of numbers available. In this menu you can switch between local and toll-free, also make sure to pay attention to the icons beside the number - they denote whether a number is capable of inbound voice support, inbound SMS, and/or inbound MMS.

If you have a specific need for particular prefixes or range of prefix, please contact [email protected]. We will be happy to accommodate your needs.

How many numbers can I purchase?

Under a ‘trial’ account, you are limited to one number. After you have upgraded to a ‘production’ account that restriction is lifted and you can purchase however many you want as long as you have the funds to support your number purchases.

Can I cancel/delete a number I’ve purchased through Avaya OneCloud CPaaS?

Yes. Once you have logged in, simply navigate to ‘Numbers’ in the navbar, then click on the ‘Manage Numbers’ dropdown. Click on the number that you’d like to delete and hit ‘Release Number.’ The number is then released and any future costs (past the current month’s charges) associated to your ownership of the number are also released.

If you have deleted a number in error, then please contact us at [email protected].

Where can I see the pricing for all the countries you support?

You can view pricing and country availability here: https://avayacloud.com/products/cloud/#pricing. Not all pricing may be shown so please feel free to contact [email protected] if you can’t find a specific or full rate list.

How do I set up my number(s)?

Phone numbers are instantly provisioned when you buy them. Simple as that. And you always get the choice of SMS/MMS-enabled numbers or just voice. After you have purchased a number, you can view and manage them via the Avaya OneCloud CPaaS portal.