Imagine It. Build It. And Now Easier than Ever Before.
What is Zang Workflow?
Zang Workflow is a graphical design tool that enables anyone to easily build communication apps and workflows. It’s simple to use and doesn’t require you to learn complex programming languages or even understand ‘code’ in order to build your good idea.
Accessing the Zang Workflow tool is simple. Sign up for a free Avaya OneCloud CPaaS account and Workflow is already included. Then creating new apps is a simple as ‘dragging’ and ‘dropping’ communication actions (like sending an SMS or transferring a call) into our design tool.
Why Businesses Choose Zang Workflow
No Coding Ability Required
Zang Workflow is a tool that enables you to simply drag and drop communication actions into a workflow. That means you don’t have to learn or even understand complex programming languages, you just need an idea and then you’ll be able to easily see it through.
Easily Connect with your Customers
Engage and connect with your customers, and set your employees up for success when handling customer escalations.
Simple Pricing
Signing up and building workflows/apps is free. You’re charged based on usage, so you only end up paying for what you use. That means you can scale up or down as you need and easily anticipate costs, based on our simple pricing.
It’s Easy to Automate Business Processes
With Zang Workflow, creating apps and workflows is as simple as dragging and dropping communications actions within the tool. Previously, creating these actions would require an understanding of programming languages, but now, you can create the same apps with little to no technical knowledge.
Do it Yourself
Organizations are staffed with employees that have a wide and diverse range of skill sets. You may not always have a budget for ready-made apps or a developer to make them from scratch. Leverage your existing employees, regardless of their skill set, to create your next communication app or workflow.
Push Workplace Efficiencies
Things that used to be "nice to have" are fully in your reach, things like SMS messaging, IVRs, and call routing, so you can make better use of your employees' time.
Arrow Electronics connects IoT devices to Zang Workflow
Create smart workflows and apps by leveraging Arrow Connect and Arrow IoT sensors to trigger events and collect data.
Arrow IoT tasks require a compatible Arrow IoT sensor and Arrow account.
WHAT CAN YOU DO WITH ZANG WORKFLOW?
Zang Workflow enables you to build communications apps and workflows that include the following features:
Play Audio/Voice Announcements
Play and Collect
Make/Drop/Forward/Allow/Announce and Block/Suspend/Record/Transcribe Calls
Send SMS/MMS/Emails
Conferencing
Carrier Services (Carrier, Mobile, Billing, and Caller Lookup)
Automatic Speech Recognition
Arrow SI IoT Tasks
...and more!
Pricing
Using Zang Workflow is free! Simply sign up for Avaya OneCloud CPaaS and start building your apps or workflows at no charge. You’re only charged when your app is used and you can find our rates below:
SMS
Send and receive SMS messages starting at:
Local
| Free | $0.005 |
| inbound per sms | outbound per sms |
Phone Calls
Send and receive calls starting at:
Local
| $0.010 | $0.015 |
| inbound per min | outbound per min |
Toll-Free
| $0.030 | $0.015 |
| inbound per min | outbound per min |
Buy Numbers
Purchase your own number starting at:
Local
| $1.00 |
| per month |
Toll-Free
| $2.00 |
| per month |
We offer custom pricing plans for high-volume users, so please don't hesitate to contact our sales team to get rates. Some features are not available in all countries. Contact support for more information.
Additional features
Transcriptions
| Auto transcription | $0.05/min |
| Hybrid transcription | $0.29/min |
Carrier Services
| Carrier Lookups | $0.01/req |
| BNA Lookups | $0.05/req |
| CNAM Lookups | $0.01/req |
What you can Build with
Zang Workflow
Build workflows and communications apps
IVR SMS + MMS NOTIFICATIONS 
CALL CENTER Ready to start using Zang Workflow for free?
Contact Us for a Demo