Avaya OneCloud CPaaS Pre-Packaged Apps

Use Avaya OneCloud CPaaS as Your Smart Burstable SIP Provider

Avaya is both a SIP service provider and UCaaS provider. Avaya’s SIP service with hybrid/support enables some voice, video and IM services to be fully compatible with your current on-premise UC platform, and others to migrate to a communications cloud.

Features

• Service available in the United States (Canada, Ireland, and UK coming soon)
• US Toll Free and Local Service + International Long Distance
• Each number with us has an unlimited number of trunks
• No domestic long distance fees
• Supports E911
• Incoming CNAM Caller ID Service Available
• 6 second increment billing
• No cost on ring time
• Competitive rates with tiered pricing
• Support inclusive
• Pure usage model and/or per user bundle models

Better Caller Experiences

Enable a SMART auto attendant that answers and greets callers, making it easier to reach the right person or team 24/7. Avaya Cloud Notification Service can help a small business feel larger, setting a strong professional tone with the way their phones are answered and customers connected. Large enterprises benefit from more streamlined, efficient communication thanks to the assistant's help in automatically connecting callers to the right people and departments.

Features

• Meet and engage with customers and employees on digital channels
• Need to compete and thrive in the new digital economy
• Agile burstable cloud to meet your specific needs and demands for customer engagement

Notification and Engagement Delivered With Avaya OneCloud

Avaya Cloud Notification Service is unique in its response tracking and location requesting abilities. Used independently or combined, these features create a powerful and virtually unlimited number of use cases and scenarios.

When gathering additional information is required for emergencies, or preferable in non- emergencies such as marketing campaigns, Avaya Cloud Notification Service offers the best partnership solution. Applicable across diverse situations and industries, Avaya Cloud Notification Service provides the solution your customers are seeking.

Features

• Speed, Scalability and Capacity – notify small targeted security teams or the entire student or parent population in real-time.
• Pre-scripted or Pre-recorded Messages – before an incident occurs or ahead of a scheduled event, prepare recorded messages and specify the list of contacts to whom the messages will be sent.
• Multiple Ways to Trigger Notification – when an incident occurs, trigger the notification through a web portal, by placing a call, or sending an email.

Team Meetings and Collaboration Redefined

Avaya IX Spaces is a cloud-based team collaboration and meeting app with messaging, audio and video conferencing, file sharing, recording, and more in an easy-to-use application that you can access from anywhere. Use it on your laptop at work, your tablet at home, or your phone on-the-go. Designed for teams that need an effective way to enable communications, manage tasks, and be more productive without being overwhelmed by email, Avaya IX Spaces provides you with just the right balance of features and simplicity.

Features

• Cloud Spaces - Persistent, online places to bring people, content, and communications together where teams can chat, meet, and organize through their web browser or mobile app.
• Chat - Message privately or publicly with your teammates, and pick up the conversation on any device - from a smartphone, to a tablet, and to a laptop with the security and management benefits of a business app.
• Meet - Boost productivity and enhance relationships with face-to-face video, audio, and content sharing from virtually any location, any device. Phone dial-in is also available, along with the ability to record your meetings.
• Organize - Stop searching through email or multiple apps for the latest updates and files. Post files, chat, and meet in organized, subject-oriented team spaces.
• Manage - Coordinate work across teams (and companies), assign tasks, and track project progress, all in persistent spaces.