Email, video and other forms of communication are important, but nothing trumps a good ol' fashioned voice-to-voice conversation between two or more people.
Things that used to be "nice to have" are fully in your reach, things like automatic voice recording, transcriptions, and call routing so you can make better use of your employees' time.
Engage and connect with your customers, and set your employees up for success when handling customer escalations.
Customers can navigate your voice menus and IVRs by simply speaking their selection.
Connect your existing telephony infrastructure, including your IP PBX and SIP endpoints, to the cloud. Using Avaya OneCloud CPaaS means that you can keep what’ve you got and use us only when it makes sense.
Avaya OneCloud CPaaS enables your app to convert written text into naturally sounding voices, with over 20 supported languages.
Add voice conferencing to any app and enable multiple parties to connect by calling the same number. The host also has the option to manage the conference, see who’s on the call, play greetings or wait music, mute and "kick out" participants.
Avaya OneCloud CPaaS provides real-time analytics for every call, including tracking, billing and background information on the caller.
Avaya OneCloud CPaaS provides hybrid, keywords, and automatic, near real-time transcription of voice calls. The days of sending out calls to be transcribed and having to wait days for the process to be completed are now (thankfully) in the past.
Create voice menus that enable a caller to navigate your directory and find information by simply calling into your main number. The ability to interrupt a live call and even send or recognize DTMF audio tones means that you can enable simple, self service for customers.
Avaya OneCloud CPaaS easily enables the ability to record, store and analyze the content of calls. Channels of each participant can be recorded separately for quicker access to the right files.
We protect your customers' and employees' identities by masking each of their caller IDs during the process of a call.
We process each inbound call in a developer-friendly format, so you can manage calls and ensure the best experience for your customers.
Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate voice and calling features into your own mobile, web or enterprise apps.
Automatically record incoming and/or outgoing calls and then have them transcribed into text for review later.
Customers can navigate to information and relevant points of contact, simply by calling into your organization's main line and navigating your automated Interactive Voice Response (IVR) menu.
Display a different number to mask your real caller ID information...for any reason!
Host audio conference calls with multiple participants from anywhere.
Unmask incoming phone calls by revealing blocked or unknown numbers.
Track call data and gain better insights into your customers and campaigns.
Enable the dialing of phone numbers in your web or mobile apps with a simple, click-to-call action.
Pay for only what you use, and scale up or down as you need.
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