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Zang Workflow is a graphical design tool that enables anyone to easily build communication apps and workflows. It’s simple to use and doesn’t require you to learn complex programming languages or even understand ‘code’ in order to build your good idea.
If you like to learn more, please visit: https://avayacloud.com/products/cloud/workflow.
Zang Workflow is included as a feature of Avaya OneCloud CPaaS; access it after you log into Avaya OneCloud CPaaS via the menu bar under ‘Studio.’
Yes and no! Building on Workflow is free, as is signing up for a Avaya OneCloud CPaaS account. You are only ever charged based on usage, so while using Avaya OneCloud CPaaS services (voice minutes, SMS, MMS, name and address lookups, etc.) we will deduct funds from your prepaid account balance.
You can view pricing and rates here: http://avayacloud.com/products/cloud/#pricing.
Zang Workflow enables you to build communication apps and workflows with the following features:
• Play Audio/Voice Announcements
• Play and Collect
• Make/Drop/Forward/Allow/Announce and Block/Suspend/Record/Transcribe Calls
• Send SMS/MMS/Emails
• Conferencing
• Carrier Services (Carrier, Mobile, Billing, and Caller Lookup)
• Automatic Speech Recognition
• Arrow SI IoT Tasks
• ...and more!
Please visit: https://avayacloud.com/products/cloud/workflow for more information.
After you have started to build a workflow, you can find documentation via the ‘help’ menu to the top right of the screen.
You can gain immediate access to Workflow documentation by visiting: https://workflow.zang.io/EngagementDesignerZang/Designer/help/index.html.
Yes. The Workflow IoT tasks, designed by Arrow, require a compatible Arrow SI IoT sensor and Arrow account.
Learn more here: https://www.arrow.com/en/iot.
Yes. Upon creating a new workflow, you will have the option to choose from a range of templates that include an IVR, SMS/MMS, and more.