Frequently Asked Questions

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Getting Started Messaging Voice Numbers Pricing/Billing Workflow

Numbers

Numbers


Can I get a local Zang Cloud number in my area code?

Zang Cloud provides phone numbers in nearly every area code in the US and Canada, although there are a handful of regions where we don’t have numbers available. You can view pricing and country availability here: http://zang.io/products/cloud/#pricing.

If you have a specific need for particular prefixes or range of prefix, please contact [email protected].

Can I pick any phone number I want?

As long as it hasn’t already been taken, yes! Navigate through all available local and toll-free numbers by clicking into the ‘Numbers’ menu (found along the top navbar).

If you have a specific need for particular prefixes or range of prefix, please contact [email protected]. We will be happy to accommodate your needs. Also, please check our pricing/rates to see where we offer numbers: http://zang.io/products/cloud/#pricing.

Can I get a toll-free number?

Yes. Zang Cloud provides toll-free numbers, in addition to short codes (shared and dedicated) and local numbers — all from your computer.

You can view pricing and availability here: http://zang.io/products/cloud/#pricing.

Can I port an existing phone phone number to my Zang Cloud account?

Yes, you can port existing numbers, across carriers, within the country in which they were initially established. On another note, Zang Cloud also enables you to connect your existing IP PBX and SIP endpoints with our platform.

Contact our sales team at [email protected] to get more information or to start the process.

How much does it cost to port a number?

Porting a phone number in the US and Canada is free of charge. In order to begin the process you must have upgraded to a ‘production’ account; this can be done by clicking the ‘Request Production Access’ button on your dashboard.

Contact our sales team at [email protected] to get more information or to start the process.

How long does it take a port a number?

The time is takes to port a number varies across carriers and countries. Typically the number porting process takes from 2 to 4 weeks; we’ll work with you and your carriers to ensure that this process is as short as possible.


How do I buy a number through Zang Cloud?

Zang Cloud offers two types of numbers that are purchasable via the ‘Numbers’ menu of your account: local and toll-free. Click through ‘Buy a Phone Number’ to see a complete list of numbers available. In this menu you can switch between local and toll-free, also make sure to pay attention to the icons beside the number - they denote whether a number is capable of inbound voice support, inbound SMS, and/or inbound MMS.

If you have a specific need for particular prefixes or range of prefix, please contact [email protected]. We will be happy to accommodate your needs.

How many numbers can I purchase?

Under a ‘trial’ account, you are limited to one number. After you have upgraded to a ‘production’ account that restriction is lifted.

Can I cancel/delete a number I’ve purchased through Zang Cloud?

Yes. Once you have logged in, simply navigate to ‘Numbers’ in the navbar, then click on the ‘Manage Numbers’ dropdown. Click on the number that you’d like to delete and hit ‘Release Number.’ The number is then released and any future costs (past the current month’s charges) associated to your ownership of the number are also released.

If you have deleted a number in error, then please contact us at [email protected].

Where can I see the pricing for all the countries you support?

You can view pricing and country availability here: http://zang.io/products/cloud/#pricing.

How do I set up my number(s)?

Phone numbers are instantly provisioned when you buy them. Simple as that. And you always get the choice of SMS/MMS-enabled numbers or just voice. After you have purchased a number, you can view and manage them via the Zang Cloud portal.

Do you provide short codes?

Yes. You can lease existing, pre-approved shared short codes through Zang Cloud. These shared short codes are provisioned instantly and enable you to bypass the lengthy process of obtaining a dedicated short code.

Although, we’ll also help you through the process of obtaining and deploying dedicated short codes. These are short codes just for your business.

Contact our sales team at [email protected] to get more information or to start the process.

Other Questions?

If you still have any other questions remaining, please email us at [email protected] and we’ll be sure to help you answer them!