Frequently Asked Questions

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Quick Guide to Messaging
The “Chat” tab is the first thing you, the first time you enter a space. It catalogues the entire public conversation for that space, including general messages, task progress, and any ideas or files that were shared.

Sending a message is done by typing your thoughts in the area labelled ‘Share Something.’ Attaching files to your posts can be done by clicking on the paperclip icon and selecting something to share from your device. The plus icon (+) is where you can post ideas or assign tasks—clicking on either of these options opens a new menu where you can drag and drop files, add descriptions, and in the case of ‘tasks,’ assign them to individuals and attach due dates.

Finally, you can direct message people in your organization from the ‘People’ area towards the bottom left of the app.

Just search for people by their name or email address and start chatting privately, regardless of what space you’re currently in.

Direct messaging vs public/group messaging
A direct message is private and only goes to a specific person; no one else can see it. In a public or group chat, all users can see the messages.

How do I send a Direct Message?
From your dashboard scroll down to the bottom and click on the “+” button in the Direct Messages tab. You then enter the name or the email of the person you are trying to send a message to and press start to begin writing your message.

How do I start a group message?
Once you enter into your Space the “CHAT” tab up at the top of the page automatically starts a group chat with all the members of your Space. Send your message when you’re ready and all the members in your Space will be able to see it.

Other Questions?

If you still have any other questions remaining, please email us at [email protected] and we’ll be sure to help you answer them!